Terms of Service
Last updated: September 24, 2026
These Terms of Service govern your use of the Telecom Bill Assist website and bill payment service. By authorizing a payment through Telecom Bill Assist, you acknowledge and agree to these terms.
Independent Bill Payment Service
Telecom Bill Assist is an independent bill payment service. We are not Verizon, Verizon customer service, or an authorized Verizon partner.
We assist customers with making payments toward the Verizon accounts they identify. Questions about Verizon plans, service, coverage, account access, or technical support should be directed to Verizon.
Payment Process
Before processing a transaction, our agent will explain the amount you will be charged and request your authorization.
Your payment is processed through TA Service, the billing department of Telecom Bill Assist. After your payment is approved, Telecom Bill Assist submits a payment toward the Verizon account you identified.
We email you a Telecom Bill Assist confirmation containing the transaction details and the payment confirmation reference we receive. The time required for a payment to appear on your Verizon account may vary.
Customer Service Fees and Discounts
Telecom Bill Assist does not charge customers a service fee for completing a bill payment.
When a discount is available, our agent will explain the amount you will be charged and the amount that will be paid toward your bill before requesting authorization. Discounts are not guaranteed and may not be available for every transaction.
Your Responsibilities
You agree to provide accurate account, contact, billing, and payment information. You are responsible for confirming:
Contact us immediately if you believe incorrect information was provided.
AutoPay
Autopay is optional and will be activated only after you authorize it. By enrolling, you authorize Telecom Bill Assist to use your securely stored payment information for future scheduled bill payments.
You may cancel autopay by calling (888) 398-2182 during our support hours. Telecom Bill Assist may also discontinue autopay by notifying you using the contact information associated with the service.
Cancelling autopay does not reverse a payment that has already been processed.
Failed Payments and Refunds
If your payment to TA Service is declined, Telecom Bill Assist will not make the requested bill payment.
If your payment to TA Service succeeds but we cannot complete the requested Verizon bill payment, we will handle the transaction according to our Refund & Failed Payment Policy.
Once a payment has been successfully submitted toward the Verizon account you identified, cancellation or reversal may not be possible.
Payment Confirmations
The confirmation email issued by Telecom Bill Assist is evidence of the transaction processed through our service. It is not an email sent by Verizon.
You should verify the payment status through your Verizon account. Contact Telecom Bill Assist if the payment details in your confirmation appear incorrect.
Acceptable Use
You may not use our website or service to:
We may decline, pause, or cancel a transaction when we reasonably suspect fraud, unauthorized activity, inaccurate information, or a security risk.
Service Availability
Our service may occasionally be unavailable due to maintenance, payment processor availability, telecommunications failures, security reviews, or circumstances outside our reasonable control.
We do not guarantee that every payment request will be accepted or that a payment will appear on a Verizon account within a specific period.
Limitation of Service
Telecom Bill Assist is responsible for processing transactions according to the information and authorization provided by the customer.
We are not responsible for Verizon account charges, late fees, service interruptions, account restrictions, or other actions controlled by Verizon. Nothing in these terms excludes responsibility that cannot legally be excluded.
Privacy
Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy. By using the service, you acknowledge that you have reviewed that policy.
Changes to These Terms
We may update these terms when our service or legal obligations change. The revised terms will be posted on this page with a new “Last updated” date. Changes will not retroactively alter transactions completed before the updated terms took effect.
Contact Us
Telecom Bill Assist
8403 Eastwood Ave
Youngstown, FL 32466
Phone: (888) 398-2182
Email: [email protected]
Hours: Monday–Saturday, 7:00 AM–7:00 PM ET
Disclaimer: Telecom Bill Assist is an independent bill payment service. We are not Verizon or Verizon customer service.
Company
About Us
- Legal Name: TELECOM BILL ASSIST
- (888) 398-2182
- [email protected]
- Mon-Sat 07:00AM - 07:00PM ET