When you contact us or request a payment, we may collect your name, phone number, email address, information needed to identify the Verizon account you want to pay, and transaction details. We keep payment confirmation references so we can send receipts and answer transaction questions.

Card information: An agent may receive your card information to process a payment you authorize through TA Service, our billing department. After the call ends, the agent no longer has access to your complete card details. If you separately authorize enrollment in autopay, your name, card information, expiration date, billing address, and contact information may be stored in encrypted form for future scheduled payments. Autopay is optional and may be cancelled by calling Telecom Bill Assist. We do not use stored payment information without your authorization.

Phone calls: Our phone system records calls, and recordings are retained for three months. Card numbers and card security codes are removed or excluded from retained recordings.