Refund & Failed Payment Policy
Telecom Bill Assist processes customer payments through its billing department, TA Service, before making a payment toward the Verizon account the customer identifies.
If Your Payment to Us Fails
If your payment to TA Service is declined or does not complete, we will not make the Verizon bill payment. Contact your payment provider if you see a pending authorization that has not been released.
If We Cannot Complete the Verizon Payment
If TA Service successfully charges you but Telecom Bill Assist cannot complete the requested payment, we may contact you to verify or correct the account information. If the payment still cannot be completed, the eligible amount will be refunded to the original payment method. Approved refunds are generally issued within 7–14 business days, although the time required for the credit to appear may depend on your financial institution.
We will contact you using the information provided during the transaction to explain the issue and its resolution.
If You Provided Incorrect Account Information
Contact us immediately if you believe the account information you provided was incorrect. We will review whether the payment is still pending and whether the information can be corrected. If a payment has already been completed using the account information you authorized, it may not be reversible or eligible for a refund.
After a Verizon Payment Is Completed
Once a payment has been made toward the Verizon account and a confirmation reference has been issued, Customer will not be eligible for a refund unless the payment was reversed by verizon or was not posted to verizon. Contact us if you believe there was an error.
Contact Us About a Payment
